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Account & Project Management

Every client gets a dedicated point of contact who keeps projects moving smoothly. We handle communication, timeline management, and coordination so you can focus on running your business.

From weekly check-ins to milestone tracking, we ensure nothing falls through the cracks and everyone stays aligned on goals and expectations.

How It Works​

All projects and retainers include account management. You get a dedicated person who knows your business, coordinates between teams, and keeps everything on track. This isn't an add-on—it's how we work.

What You Get​

  • Single point of contact — One person who owns your project
  • Proactive communication — Regular updates, not radio silence
  • Issue resolution — Problems solved before they escalate
  • Strategic guidance — Data-backed recommendations
  • Coordination — We manage vendors, teams, and timelines

What We Handle​

  • Project planning and execution
  • Timeline and milestone tracking
  • Communication with all stakeholders
  • Risk management and quality assurance
  • Documentation and reporting
  • Budget monitoring

When You Need More​

Most clients don't need anything beyond what's included. But for complex multi-vendor projects or businesses needing dedicated strategic oversight, we offer enhanced account management.

Dedicated Project Management​

For: Large migrations, multi-vendor projects, complex launches

When a project involves multiple teams, vendors, or complex dependencies, dedicated full-time project management ensures nothing falls through the cracks.

Pricing: 10-15% of project cost or $2,000-$5,000 AUD/month

Examples:

  • Platform migration with multiple integrations
  • Launch coordinating design, development, and marketing teams
  • Complex buildout requiring vendor coordination

Fractional Strategic Management​

For: Businesses needing ongoing strategic oversight without full retainer

Think of this as a part-time CMO or CTO—strategic guidance, vendor management, and performance monitoring without committing to a full retainer.

Pricing: $2,000-$4,000 AUD/month

Includes:

  • Monthly strategic planning sessions
  • Vendor and partner coordination
  • Performance monitoring and recommendations
  • Budget and resource planning

Communication Standards​

We establish clear communication rhythms from day one. Clients always know when to expect updates, where to ask questions, and how quickly they'll get responses. No chasing, no guessing, no information black holes.

Rhythm:

  • Daily: Progress monitoring, blocker resolution
  • Weekly: Status updates, priority alignment
  • Monthly: Strategic reviews
  • Quarterly: Business reviews

Tools:

  • Project management (Notion, Asana, your preference)
  • Shared dashboards
  • Centralized documentation
  • Your preferred communication channel (Slack, WhatsApp, email)

What We Need​

Account management works best when we have access to the right people and clear authority to make decisions or escalate quickly. The faster you can respond to critical questions, the smoother projects run.

Initial:

  • Key stakeholder intros
  • Communication preferences
  • Goals and success criteria
  • Budget and timeline

Ongoing:

  • Timely responses to critical decisions
  • Availability for meetings
  • Consolidated feedback
  • Transparency about priorities

What You Get​

The value of account management shows up in what doesn't go wrong—missed deadlines, miscommunication, scope confusion, budget overruns. Good management prevents problems before they happen and solves the ones that do quickly and professionally.

Operational:

  • On-time delivery
  • Clear status visibility
  • Proactive issue management
  • No wasted time or confusion

Strategic:

  • Data-backed decision guidance
  • Optimized resource allocation
  • Long-term planning
  • Process improvement

Experience:

  • Single point of contact
  • Responsive communication
  • Smooth launches

Account management works with all services for coordinated execution.

Get in touch to discuss account management.

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