Quick Reference
Essential information at a glance—pricing, timelines, contacts, and key policies.
Service Pricing
Minimums: $1,500 AUD/month retainers, $2,000 AUD projects, $1,000 AUD audits
For detailed pricing on all services, see:
- Pricing Page — Pricing models and payment terms
- Individual Service Pages — Specific service pricing
Timeline Expectations
| Project Type | Time to Start | Duration |
|---|---|---|
| Audits | 1-2 weeks | 1-2 weeks |
| Small Projects | 2-4 weeks | 2-8 weeks |
| Medium Projects | 3-5 weeks | 8-16 weeks |
| Large Projects | 4-6 weeks | 16+ weeks |
| Retainers | 2-3 weeks | Ongoing |
Payment Terms
Project-Based:
- 30% deposit to begin
- 40% at mid-point milestone
- 30% upon completion
Retainers:
- Billed monthly in advance
- Due 1st of month
- Cancel with 30 days notice
Accepted: Bank transfer, credit card (Stripe), PayPal, wire transfer
Contact Information
| Purpose | Response Time | |
|---|---|---|
| New Projects | [email protected] | 24 hours |
| Support (Existing) | [email protected] | 24 hours |
| Urgent Issues | [email protected] (URGENT) | 4 hours |
| Billing | [email protected] (Billing) | 24 hours |
Discovery Calls: Schedule →
Key Policies
Revisions: 2-3 rounds included per milestone
Support: 30-day post-launch included
Rush Work: 50% premium
Scope Changes: Quoted and approved before proceeding
Currency: AUD (Australian clients), USD (International clients)
Contract Templates: View all in FAQ
What's Included
All Projects:
- Testing and QA
- Documentation
- Training
- 30-day support
All Retainers:
- Dedicated account manager
- Priority support
- Regular reporting
- Strategic guidance
What's Not Included
Projects:
- Unlimited revisions
- Scope additions
- Ongoing optimization after 30 days
Retainers:
- Unlimited hours
- Work outside service area
- Large projects (scoped separately)
Emergency Support
For existing clients:
- Email: [email protected] with "URGENT"
- WhatsApp (if provided during onboarding)
- Response: Within hours
What qualifies:
- Site down, security breach, payment processing broken, critical bugs, launch day crisis
Business Hours
Monday-Friday: 9am-6pm AEST
Weekends: Emergency support only
Holidays: Emergency support only
Time Zone: Australian Eastern Standard Time (UTC+10/+11)