Client Quick Reference
I Want To…
| Goal | Go here |
|---|---|
| Compare Panther & Cub capabilities | Services |
| Start a project or ask a general question | Getting Started or [email protected] |
| Understand fees or an invoice | Pricing and Billing |
| Understand monthly capacity or retainers | Flexible Monthly Services |
| Prepare for kickoff | Client Onboarding |
| Submit feedback or request a change | Collaboration and Change Control |
| Report an issue during an active engagement | Active Client Guide |
| Understand hosting responsibilities | Hosting Quick Start |
| Configure the Label One theme | Label One Quick Start |
| Review contracts or policies | Legal Center |
| Ask a billing question | [email protected] |
Keep These Details Available
- customer and engagement name;
- Order, proposal, or invoice number;
- assigned Panther & Cub contact;
- agreed project and incident channels;
- decision-maker and billing contact;
- review deadlines and launch authority; and
- responsibility for domains, vendor accounts, backups, monitoring, and maintenance.
Rules That Prevent Most Delays
- Use the agreed channel so requests and decisions remain traceable.
- Consolidate feedback through the authorized decision-maker.
- Provide access, content, and approvals by the agreed dates.
- Ask before assuming that a new request is in scope.
- Do not send passwords, API keys, or sensitive data through ordinary email or chat.
- Confirm launch, handoff, backup, and ongoing support responsibilities in writing.
The Order is the source of truth for scope, fees, dates, response targets, revisions, acceptance, and included support.