Getting Started

The fastest way to begin is to describe the outcome you need—not to guess which service or technology will produce it.

Choose an Engagement Model

Model	Use it when
Project	The outcome and deliverables can be defined, delivered, and handed off
Ongoing engagement	Priorities will recur or evolve across campaigns, systems, or operations; see Flexible Monthly Services
Audit or consultation	You need diagnosis, independent advice, or a plan before implementation

If the problem spans several capabilities, begin with the primary business outcome. We can identify which services need to be combined.

Send a Useful Inquiry

Email [email protected] with what you know:

• the business and the person responsible for the engagement;
• the problem to solve or outcome to achieve;
• the websites, platforms, accounts, or systems involved;
• the desired launch date or business deadline, if any;
• known budget, procurement, security, or compliance constraints; and
• links, screenshots, examples, or existing documentation that provide context.

Do not send passwords, API keys, customer exports, or other sensitive data by ordinary email. We will agree on a secure sharing method if access is needed.

What Happens Next

1. Fit and discovery — We clarify the objective, current environment, decision-makers, constraints, and available evidence.
2. Recommended approach — We identify the appropriate service, engagement model, and any discovery needed before implementation.
3. Order — The written Order defines scope, deliverables, responsibilities, fees, assumptions, estimated timing, and the terms that apply.
4. Acceptance and payment — Work is scheduled after the required agreement and initial payment steps are complete.
5. Onboarding — We confirm contacts, access, communication, review windows, and the first milestone.

An estimate, service page, or conversation does not create a commitment to perform work. The accepted Order controls the engagement.

Before Accepting an Order

Confirm that it accurately identifies:

• what is included and excluded;
• who supplies content, access, approvals, licenses, and third-party accounts;
• fees, taxes, payment schedule, and any recurring charges;
• milestones, dependencies, and whether dates are estimates or firm commitments;
• revision, change-request, testing, acceptance, and handoff procedures;
• any post-delivery support, maintenance, hosting, backups, or monitoring; and
• the legal documents incorporated into the engagement.

Already signed? Continue to the Client Onboarding Guide.