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Getting Started

How to begin working with us—from first contact through kickoff.

Service Selection Guide​

Retainer vs. Project: Which Is Right?​

Choose Retainer if:

  • Need ongoing optimization and iteration
  • Multiple channels need management
  • Want strategic partnership, not just execution
  • Prefer continuous improvement

Choose Project if:

  • Clear, defined deliverable with fixed scope
  • One-time need, not ongoing
  • Have internal team to take over after
  • Budget works better as one-time cost

Choose Consultation if:

  • Need strategic direction, not execution
  • Want second opinion or expert review
  • Building internal strategy/roadmap
  • Not ready for full engagement

Single Service vs. Multi-Service​

Start with one service if:

  • Clear single problem to solve
  • Testing the partnership
  • Budget constrained
  • Simple business needs

Go multi-service if:

  • Multiple interconnected problems
  • Want integrated approach across channels
  • Complex business needs
  • Ready for comprehensive support
Still Unsure?

Book a discovery call. We'll ask about your situation and recommend what actually makes sense—even if it's not working with us.

Three Ways to Start​

1. Schedule a Discovery Call​

30-minute conversation to discuss goals and determine fit. Schedule →

2. Send a Project Brief​

Email with business overview, what you need, timeline, and budget. Email →

3. Request an Audit​

Not sure what the problem is? Start with an audit. Request →

What Happens Next​

  1. Initial Call — Understand needs, determine fit, provide rough timeline and pricing
  2. Proposal — Detailed scope document (3-5 days)
  3. Agreement — Contract and 30% deposit
  4. Kickoff — Team intros, communication setup, first milestones

Our Contracts​

We believe in full transparency about how we work together, including the legal agreements that protect both parties.

All our contract templates are publicly available for review. We use standard agreements for projects, retainers, consultations, and NDAs—all written in plain language and based on fair, industry-standard terms.

View all contract templates → See FAQ: Contract Templates

All contracts include:

  • Clear payment terms and milestones
  • Your ownership of all custom work (upon payment)
  • 30-day post-launch support
  • Scope change process
  • Termination rights for both parties

We're happy to discuss any contract terms during the proposal phase.

For common questions: See FAQ
For pricing details: See Pricing

Working with us? Client Onboarding Guide →

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