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Contact

All contact information and response expectations.

Email Addresses​

General Inquiries
[email protected]
New projects, questions, general information

Support (Existing Clients)
[email protected]
Technical issues, urgent requests, project questions

Careers & Partnerships
[email protected]
Job inquiries, freelance opportunities, collaborations

Website & Social​

Website: pantherandcub.com

Instagram: @pantherandcub
LinkedIn: Panther & Cub

Response Times

New inquiries: Within 24 hours (weekdays)
Existing client support: Within 4 hours (business hours)
Critical/urgent issues: Same day
Business hours: Mon-Fri, 9am-6pm AEST

For Existing Clients​

Direct Communication Channels​

Active project clients receive:

  • WhatsApp group or direct number for quick questions
  • Direct email to your project lead or account manager
  • Access to shared project dashboard
  • Scheduled check-in meetings

Retainer clients receive:

  • Priority support response
  • Direct access to team members
  • Flexible communication channels
  • Regular strategic calls

Emergency Contact​

For genuine emergencies:

  • Email [email protected] with "URGENT" in subject
  • WhatsApp (number provided during onboarding)
  • We respond ASAP, typically within hours

What qualifies as emergency:

  • Site completely down
  • Security breach or hack
  • Payment processing broken
  • Critical bug blocking sales
  • Launch day crisis

What's not an emergency:

  • Routine updates or changes
  • Non-critical bugs
  • Feature requests
  • Content edits

True emergencies get immediate attention. Non-emergencies follow normal support process.

Scheduling​

Discovery calls:
Book directly on Calendly →

Or email us your availability and we'll send meeting invite.

Meeting preferences:

  • Google Meet (default)
  • Zoom (if you prefer)
  • Phone call (if needed)
  • In-person (for local clients, by arrangement)

Location & Time Zone​

Based in: Sydney, Australia
Time zone: AEST/AEDT (UTC+10/+11)

Working with international clients:

  • We regularly work with US, UK, EU, and Asia clients
  • We schedule calls across time zones
  • Async communication (email, dashboards) works well
  • Most communication doesn't require real-time
Time Zone Math

AEST is typically evening/night for US clients, morning for EU clients, afternoon for Asia. We're flexible on meeting times for important calls.

Mailing Address​

Panther & Cub
Sydney, NSW, Australia

(Full address provided upon request or in contracts)

Billing Questions​

Email: [email protected] with "Billing" in subject

See payment methods and terms →

Quick Reference​

Starting a new project:
[email protected] or book a call

Existing client support:
[email protected] or WhatsApp (if you have it)

Urgent issue (existing clients):
[email protected] with "URGENT" in subject

Partnership inquiries:
[email protected]

Job applications:
[email protected]

Getting started: How to Begin or email [email protected]

Working with us: Client Onboarding • Quick Reference

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