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Contact Panther & Cub

General and New Work​

Email [email protected]. For a new engagement, include the business, desired outcome, systems involved, timing, and known constraints. Review Getting Started for a complete inquiry checklist.

Active Engagements​

Use the project or incident channel identified in your Order or onboarding materials. This preserves the history, authorized decisions, and service-specific routing for the engagement.

If that channel is unavailable, email [email protected] with:

  • the customer and engagement name;
  • the affected service, domain, account, or deliverable;
  • a clear description of the request or issue;
  • relevant times, errors, screenshots, and steps to reproduce; and
  • a contact who can test or approve the next action.

Do not send passwords, recovery codes, private keys, API secrets, or unnecessary personal data by ordinary email.

Billing​

Email [email protected] with “Billing” in the subject and include the customer and invoice number. Do not send complete card or bank credentials.

Privacy and Data Requests​

Use the contact and verification process stated in the Privacy Policy. Customers reporting an issue involving customer-controlled personal data should also follow the incident process in their Order and Data Processing Addendum.

Formal contractual notices must follow the notice section of the applicable agreement. The standard Customer Terms identify [email protected] for notices to Panther & Cub LLC. Service of legal process must follow applicable law and Panther & Cub LLC’s Michigan registered-agent record.

Documentation Feedback​

Email [email protected] with the page URL, the information that was unclear or incorrect, and what you were trying to accomplish.

Company Information​

Panther & Cub LLC is a Michigan limited liability company operating remotely. A physical address required for a specific transaction can be provided privately in the applicable Order or other authorized business record.

Response windows, working hours, escalation routes, and service levels vary by engagement and apply only when stated in the Order or onboarding materials.

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