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FAQ

Common questions about working with Panther & Cub.

General​

Do you work with startups?​

Yes, if you have revenue or realistic budget. Not typically a fit for pre-launch ideas without funding or budgets under $2K AUD.

Do you work internationally?​

Yes. Most clients are in Australia, with additional clients across US, UK, Europe, and Asia. Pricing in AUD (Australian clients), USD (international clients).

Do you work remotely?​

Yes, all work remote by default. On-site available for photography/video shoots and training.

Do you sign NDAs?​

Yes. We sign mutual NDAs before any sensitive discussions. See our NDA template →

Can I review your contract templates before starting?​

Yes. All our contract templates are publicly available for full transparency. We use standard agreements for projects, retainers, consultations, and NDAs—all written in plain language and based on fair, industry-standard terms.

Available contract templates:

Do you do free consultations?​

Initial 30-minute discovery calls are free. Detailed audits and strategy sessions are paid.

Can we start with small project and expand?​

Yes. Most clients start with an audit or small project, then expand to retainers or additional services.

Working Together​

Can you work with our existing team/agency?​

Yes. We regularly work alongside in-house teams, other agencies, and consultants.

What if we're not sure what we need?​

Start with an audit or consultation to get a prioritized roadmap and specific next steps.

How do you handle feedback and revisions?​

2-3 revision rounds included per milestone. Structured review windows.

See full details →

What if we're unhappy with the work?​

We address issues immediately with revisions at no cost if it's our error. If unresolved, full handoff with refund or credit if appropriate.

Logistics​

How quickly can we start?​

1-6 weeks depending on project size. See detailed timelines →

What's your minimum project size?​

See pricing page → for minimums by service type.

What industries do you work with?​

Industry-agnostic with deep e-commerce, B2B SaaS, and professional services experience.

Do you offer payment plans?​

Yes. Milestone-based payments standard. See payment terms →

Scope & Process​

What's included in projects?​

Testing, documentation, training, and 30-day support. See full details →

How do you handle scope changes?​

All changes assessed for impact, then quoted and approved before proceeding.

See full process →

What happens after a project ends?​

All deliverables, documentation, credentials, and 30-day support included. See details →

Technical​

What platforms/tools do you use?​

Modern development frameworks, major ad platforms, and your preferred project management tools.

Do you provide hosting and email?​

Yes, both managed hosting and email hosting/marketing.

See Managed Hosting →
See Email Services →

Not a Good Fit​

We're not a fit if you need rock-bottom pricing, want execution without strategy, expect guaranteed results or 24/7 availability, or have budgets under $2K AUD. We'd rather be honest upfront.

Still Have Questions?​

Email: [email protected]

Or review:

Working with us? Client Onboarding

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