Collaboration
How we work together, handle feedback, and integrate with your existing operations.
Collaboration Style
We adapt to your tools (Slack, email, PM software) and communication preferences. We ask questions before proposing solutions and push back when needed—with reasoning and data, not ego.
Working with Existing Teams
We work alongside in-house teams, agencies, freelancers, and consultants. Success requires clear responsibility delineation, open communication, and shared goals.
Decision-Making
You decide: Business strategy, budget, brand, final approvals, priorities
We decide: Technical implementation, tools, methodology, resource allocation
Together: Scope, timeline, launch decisions, pivots
When we disagree, we explain our reasoning with data and explore compromises. You make the final call.
Handling Scope Changes
- Small changes (< 2 hours): Handled and noted for reconciliation
- Medium changes (2-10 hours): Impact assessment and pricing provided, requires approval
- Large changes (10+ hours): Formal change order with updated scope, timeline, pricing
Detailed scope documentation, change tracking, and formal change orders protect against scope creep and surprise bills.
Emergency Changes
True emergencies (site down, security breach, payment failures, critical bugs) get immediate attention with same-day response. Non-emergencies follow normal process.
Legitimate rush work carries a 50% premium to compensate for schedule disruption.
Feedback & Iteration
Giving Effective Feedback
Consolidate feedback in one message with screenshots, specific line items, and priority labels. Specific feedback ("Move CTA above fold - it's cut off on laptops") moves faster than vague requests ("make it pop").
Handling Subjective Feedback
When opinions differ on design/creative, we'll explain our reasoning, offer alternatives, and test when possible. You make the final call, but we'll flag anything we think will harm performance.
Feedback Turnaround
Review windows set at kickoff (typically 2-5 business days depending on deliverable type). Meeting them keeps projects on schedule. Missed windows trigger timeline adjustments.
Conflict Resolution
When Misalignment Happens
We resolve through direct conversation, review original scope, find compromise, and document resolution.
Escalation: Minor issues → team member. Bigger issues → account manager. Serious issues → principal/owner (call within 24 hours).
Post-Project Relationship
After a Project Ends
You receive all deliverables, documentation, credentials, and 30-day support. We remain available for ad-hoc or future work.
Building Long-Term Partnerships
Best partnerships are built on mutual respect, transparent about constraints, focused on results, and measured in years. We provide consistent quality and honest assessment. You provide timely feedback and clear goals.