Working with Panther & Cub
Panther & Cub helps businesses plan, build, operate, and improve their digital systems. Our work spans strategy, marketing, development, e-commerce, creative production, and managed infrastructure.
This documentation explains the services we offer, how engagements are structured, what each party is responsible for, and what to expect from initial discovery through delivery and ongoing support.
Our Services
| Area | Capabilities |
|---|---|
| Strategy and advisory | Audits, technical planning, marketing strategy, account management, and second opinions |
| Marketing | Paid advertising, email marketing, SEO, content strategy, and performance analysis |
| Development | Websites, Shopify themes and applications, web applications, APIs, integrations, and performance work |
| E-commerce operations | Platform migrations, Shopify POS, analytics implementation, and workflow automation |
| Creative production | Photography, videography, advertising creative, product content, and brand films |
| Infrastructure | Managed hosting, business email, server administration, DNS, and technical support |
How We Work
Understand the Existing Environment
We begin with the business objective, current systems, available data, constraints, and risks. This helps determine whether the right response is optimization, replacement, new development, or a narrower advisory engagement.
Define the Engagement
Before work begins, the applicable Order identifies the scope, deliverables, responsibilities, fees, assumptions, and estimated timeline. Changes are reviewed and approved before they become part of the engagement.
Deliver with Visibility
Active engagements use agreed communication channels, documented decisions, milestone reviews, and consolidated feedback. The exact reporting and meeting cadence depends on the service and Order.
Test, Approve, and Hand Off
Project work includes the testing, review, documentation, training, and post-delivery support expressly stated in the Order. Ongoing maintenance, monitoring, hosting, and support apply only when separately included.
Engagement Models
Flexible Monthly Engagement
An ongoing engagement for recurring marketing, development, optimization, advisory, creative, operational, or account-management work. The Order defines whether billing is based on actual monthly usage or reserved capacity, together with scope, limits, priorities, and cancellation terms. Learn how monthly services work →
Project
A defined body of work with specific deliverables, milestones, and payment terms. Projects are appropriate for launches, migrations, implementations, production work, and other finite initiatives.
Consultation or Audit
A focused engagement for analysis, planning, technical guidance, or an independent review. The deliverable may be a report, roadmap, working session, or set of recommendations rather than implementation.
Start or Manage an Engagement
If You Are Considering Panther & Cub
- Getting Started — Choose an engagement model and understand the inquiry process.
- Services — Find the capability that matches the problem you are trying to solve.
- Pricing — Understand billing models, payment structures, and currency.
- Flexible Monthly Services — Understand actual-usage and reserved-capacity engagements.
- Timelines — Review scheduling and delivery factors.
- Contact — Start a conversation or schedule discovery.
If You Are Already a Client
- Client Onboarding — Prepare for kickoff and provide required access.
- Collaboration — Understand communication, feedback, and change management.
- Expectations — Review mutual responsibilities and delivery standards.
- Client Resources — Find working guidance and support information.
- Quick Reference — View key contacts, policies, and common engagement details.
Agreements and Policies
Every engagement is governed by the applicable Order, Customer Terms, and service-specific terms identified for the services purchased. The Legal Center contains the current agreements, acceptable-use rules, privacy information, and data-processing terms.
Email [email protected] with a brief description of the business, the problem to solve, the desired timing, and any known budget or platform constraints.