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What's Included with Hosting

Every Panther & Cub Hosting plan — whether pooled, private, or enterprise — comes with a core set of managed features. These are the basics that keep your site or app secure, updated, and running smoothly.

Storage​

Every plan includes two types of storage working together:

VPS Storage (Your Working Space):

  • Pooled: 5 GB included
  • Private: 40–160 GB (full VPS disk)
  • Enterprise: 256 GB – 2+ TB (full server disk)
  • This is where your live site, databases, and app files run.
  • Need more? Pooled clients pay $5 AUD/10 GB. Private/Enterprise clients can expand via Hetzner volumes.

Backup & Media Storage (Offsite):

  • Included in all plans — no separate charge for standard usage.
  • Powered by Cloudflare R2 (S3-compatible object storage).
  • Used for: automated backups, media assets, static files.
  • Zero egress fees (unlike AWS S3).
  • Typical usage: 5–50 GB per client (well within included limits).
Simple Rule

You don't need to think about this — VPS storage is your "working space" and backup/media storage is handled automatically. Both are included in your monthly fee.

High-Volume Applications

If your app requires exceptional R2 storage (e.g., user-generated content platforms, media libraries 100+ GB), we'll quote this separately based on actual usage. This is rare and only applies to specialized use cases.

SSL Certificates​

  • Free SSL for all domains via Let's Encrypt.
  • Auto-renewal handled by our platform.
  • No manual setup or yearly costs.
  • Wildcard SSL supported for subdomains (*.yourdomain.com).
  • Multiple domains on one VPS supported.
  • Custom/purchased SSL certificates can be installed on request.

Backups​

  • Automated backups of all site files and databases.
  • Retention policy:
    • Pooled: daily backups, 7–14 day retention.
    • Private: daily backups, 30 day retention.
    • Enterprise: configurable retention & offsite replication.
  • Disaster recovery supported — we can restore from snapshots if needed.

Backup access:

  • Self-service downloads available on request.
  • Backups provided as .tar.gz (files) + .sql (database).
  • Restoration: contact support, usually completed within 1 hour.

Updates​

  • Application dependencies and framework updates as needed.
  • Security patches for the underlying server stack.
  • Container images updated regularly with critical fixes.

Monitoring​

  • Basic uptime checks included for all plans.
  • If downtime is detected, we get alerted first and respond immediately.
  • You can monitor uptime via your dedicated status page (bookmark or subscribe for alerts).
  • We'll contact you via email/WhatsApp for critical issues.
  • Optional add-on: advanced monitoring (per-app metrics, performance).

What we monitor:

  • HTTP/HTTPS uptime (1-minute intervals).
  • SSL certificate expiry.
  • Disk space usage (alerts at 80%).
  • CPU/RAM for private VPS clients.

Support Coverage​

Our managed hosting covers:

  • Keeping your hosting environment up to date.
  • Ensuring your SSL, backups, and updates run correctly.
  • Restoring from backups in the event of failure.
  • Answering hosting-related questions.

What's Not Included​

Hosting Scope

Managed hosting is not a substitute for unlimited dev/design hours.

Not included in monthly hosting:

  • Major design or development changes
  • Content edits or new features
  • Ongoing SEO, marketing, or third-party integrations

We can provide these services separately — just ask for a quote.

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