What's Included with Hosting
Your hosting subscription includes the server resources and basic infrastructure administration identified in your Order. Server size, storage, bandwidth, region, and support scope depend on the plan you purchase.
Server resources
- Pooled hosting includes the shared resources and limits stated in the Order.
- Private VPS hosting includes the selected VPS disk, memory, CPU, and bandwidth allocation.
- Enterprise hosting includes the dedicated resources stated in the Order.
- Additional storage, bandwidth, IP addresses, or server capacity may change the recurring fee.
Basic infrastructure administration
Unless your Order says otherwise, hosting includes:
- Initial provisioning of the server or allocated environment
- Provider-controlled access administration
- Basic network and routing configuration
- Initial SSL configuration through the hosting platform
- Hosting-status support during published support hours
Customer responsibilities
Customers remain responsible for:
- Their website, application, database, files, and content
- Application-level security, supported software, plugins, themes, and dependencies
- User access, credentials, and multi-factor authentication
- Independent, tested backups stored outside the hosted server
- Business continuity, legal compliance, and data-retention requirements
- Exporting all required data before cancellation or termination
Backups, snapshots, retention, restore testing, disaster recovery, and data restoration are not included unless a separate Order expressly identifies them. Any incidental snapshot or copy does not replace the Customer's independent backup.
Separately available services
Panther & Cub can separately scope and price:
- Backup configuration and off-server storage
- Backup monitoring and restore testing
- Data restoration and disaster recovery
- Application and dependency maintenance
- Monitoring and incident response
- Security remediation and malware removal
- Migrations, development, debugging, and integrations
- Domain, DNS, and email management
Only services listed in the applicable Order are included.
Availability
We use commercially reasonable efforts to keep the hosting environment available, but no specific uptime percentage, response time, recovery time, or recovery point is promised unless a separately signed service-level agreement expressly provides one.
Underlying infrastructure outages, maintenance, software failures, security events, Customer activity, and third-party services can interrupt the Service.
See the Managed Hosting Service Terms for the complete terms.