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Email and DNS

Web hosting does not automatically include mailboxes or email delivery. Panther & Cub can separately configure or administer third-party inbox, transactional-email, or marketing-email services when identified in an Order.

Common Email Work​

  • configuring a customer-owned provider account;
  • mailbox or domain onboarding;
  • migration planning for in-scope mail data;
  • setting MX and provider-verification records;
  • configuring SPF, DKIM, and DMARC based on authorized senders; and
  • documenting administrative access and ongoing responsibility.

The selected provider, mailbox or sending limits, migration scope, fees, and ongoing administration must be stated in the Order. Provider charges are separate unless expressly included.

Email Authentication​

SPF, DKIM, and DMARC help receiving systems evaluate authorized sending and domain alignment. They do not guarantee delivery, inbox placement, reputation, or protection against every spoofing or phishing attempt. Results also depend on provider policies, list quality, content, consent, complaint rates, and recipient systems.

DNS Changes​

Before a DNS change, identify the authoritative DNS provider, current records, owner of the registrar account, affected websites and mail services, TTLs, and rollback plan. An incorrect or incomplete change can interrupt websites, email, verification, or other services.

Customers should retain ownership of registrar and provider accounts, maintain current billing and recovery contacts, and approve material DNS changes. Share access through the agreed secure method rather than ordinary email.

Email setup, hosting, administration, and migration are governed by the Email Services Terms. Bulk or marketing email must also comply with the Acceptable Use Policy, applicable law, and provider rules.

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