Panther & Cub Email Services Terms

Effective date: August 23, 2026
Version: 1.0

These Email Services Terms (“Service Terms”) supplement the Panther & Cub Customer Terms. They apply to business email setup, administration, private email hosting, DNS and authentication configuration, mailbox migration, and related services identified in an Order. Marketing campaigns are also subject to the Marketing Services Terms.

1. Service scope

The Order identifies the email provider, domains, mailboxes, storage, migration scope, administration, support, and fees. Unless expressly included, the Service does not include archive compliance, e-discovery, legal holds, guaranteed recovery, continuous monitoring, end-user device support, cybersecurity response, or backup of mailbox content.

Provider may administer Google Workspace, Microsoft 365, or another service held directly by Customer, or may resell or manage an email service. Customer’s use is subject to the underlying provider’s terms, limits, acceptable-use rules, retention, and fees.

2. Customer responsibilities

Customer is responsible for:

• Domain ownership, account information, licenses, and timely provider payments.
• Selecting authorized users and administrators and promptly removing former users.
• Strong authentication, secure devices, credential protection, and user training.
• The legality and content of messages, attachments, lists, forwarding rules, and user activity.
• Retention, archiving, discovery, backup, and regulatory requirements applicable to its business.
• Maintaining independent copies of critical email and contacts unless an Order expressly includes a backup service.

Customer must promptly report suspected compromise, unauthorized forwarding, phishing, or loss of administrative access.

3. Setup, DNS, and authentication

Provider will configure only the settings identified in the Order. SPF, DKIM, DMARC, MX, spam filtering, and related controls reduce risk but do not guarantee delivery, authenticity, security, or prevention of spoofing and phishing.

DNS changes may take time to propagate and can temporarily affect mail or other domain services. Customer will disclose all legitimate sending systems and will not change relevant records or providers without coordination during implementation.

4. Migrations

Email migration can result in delay, duplication, changed folder structures, missing metadata, unavailable messages, failed imports, or temporary interruption. Some source or destination providers do not expose all data or preserve every feature.

Customer must keep the source service active and retain an independent export or backup until Customer verifies the migration. Customer is responsible for final verification of mailbox counts, folders, contacts, calendars, permissions, archives, and critical records. Provider does not guarantee that every item, label, permission, rule, or metadata field will migrate.

5. Availability, delivery, and security

Email depends on networks, DNS, reputation systems, recipient policies, third-party providers, user devices, and senders outside Provider’s control. Unless a separate signed service-level agreement expressly states otherwise, Provider does not guarantee:

• Any uptime, response, delivery, inbox-placement, recovery, or retention level.
• That a message will be accepted, delivered, displayed, or remain available.
• Protection from spam, phishing, malware, interception, account takeover, or data loss.
• Compatibility with every client, device, integration, or future provider change.

Published figures associated with an underlying provider are that provider’s statements, not an independent Panther & Cub warranty.

6. Acceptable use and sending reputation

Customer must comply with the Acceptable Use Policy, provider policies, and applicable messaging laws. Customer must not send unlawful unsolicited messages, use purchased or scraped lists, impersonate another person, distribute malware, or attempt to evade provider limits.

Provider may reject, rate-limit, quarantine, or suspend activity reasonably believed to threaten recipients, platform reputation, system stability, or legal compliance. Restoration may require remediation, credential resets, list cleanup, or provider approval.

7. Data and termination

Customer owns its email content, subject to third-party and legal rights. Customer authorizes Provider and applicable vendors to process it as necessary to provide the Service.

Before cancellation or termination, Customer must export required mail, contacts, files, configuration, and records. Provider has no obligation to preserve or recover data after the underlying account or Service is deleted, suspended, or transferred, except for a written retention obligation in the Order.

Migration, export, recovery, account transfer, and transition assistance are separately billable unless included in the Order.

8. Order of precedence and acceptance

The disclaimers, liability limitations, indemnities, and other Customer Terms apply. If these Service Terms conflict with the Customer Terms, these Service Terms control for the affected email service.

By accepting an Order for a covered service, Customer agrees to the Order, these Service Terms, the Acceptable Use Policy, and the Customer Terms.