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Panther & Cub Acceptable Use Policy

Effective date: August 23, 2026
Version: 1.0

This Acceptable Use Policy (“AUP”) applies to all services, systems, accounts, infrastructure, and tools supplied, administered, or accessed through Panther & Cub. Capitalized terms have the meanings in the Customer Terms.

1. General rule​

Customer must use the Services lawfully, responsibly, and in a manner that does not harm others, Panther & Cub, an underlying provider, or the operation or reputation of any system. Customer is responsible for its users, credentials, content, data, applications, and activity originating from its accounts or systems.

2. Prohibited content and conduct​

Customer must not use the Services to create, host, store, transmit, facilitate, or promote:

  • Unlawful activity, fraud, deception, phishing, identity theft, or impersonation.
  • Malware, ransomware, botnets, credential theft, destructive code, or unauthorized cryptomining.
  • Unauthorized access, interception, scanning, probing, exploitation, denial-of-service activity, or circumvention of security or usage controls.
  • Infringement or misappropriation of copyright, trademark, privacy, publicity, confidentiality, trade-secret, or other rights.
  • Child sexual abuse material, non-consensual intimate imagery, sexual exploitation, trafficking, or content prohibited by law.
  • Credible threats, targeted harassment, doxxing, or incitement of violence.
  • Unlawful discrimination or the unlawful sale, advertising, or distribution of regulated or prohibited goods or services.
  • Material that violates an applicable third-party provider’s acceptable-use or content policy.

This list is not exhaustive. Activity that creates a material legal, security, operational, or reputational risk may also be prohibited.

3. Messaging and network abuse​

Customer must not:

  • Send unlawful unsolicited email, SMS, or other bulk communications.
  • Use purchased, harvested, scraped, or unlawfully obtained contact lists.
  • Use misleading headers, sender identities, domains, subject lines, routing information, or unsubscribe mechanisms.
  • Operate open relays, open proxies, public recursive DNS, or other services commonly abused by third parties without Provider’s written approval.
  • Generate traffic that materially interferes with another user or provider, or attempt to avoid rate, bandwidth, storage, or resource limits.

Customer must maintain suppression records, honor opt-out requests, and protect sending reputation when engaging in permitted communications.

4. Security obligations​

Customer will use reasonable security practices appropriate to its use, including strong unique credentials, multi-factor authentication where available, prompt removal of former users, supported software, timely security updates, and protection of secrets and recovery methods.

Customer must promptly notify Provider of suspected compromise, abusive activity, unlawful content, exposed credentials, or a security incident affecting the Services. Customer must cooperate with reasonable containment, investigation, preservation, remediation, and provider requirements.

5. Regulated and high-risk data​

Customer must not use the Services for payment-card data, protected health information, biometric data, government identifiers, children’s data, export-controlled data, criminal-justice data, or other specially regulated or high-risk data unless an Order expressly authorizes that use and identifies the required safeguards and responsibilities.

Provider’s acceptance of an Order does not itself certify Customer’s compliance or make the Service suitable for a regulated purpose.

6. Enforcement​

Provider may investigate suspected violations and may require Customer to remove content, stop activity, secure an account, preserve evidence, or provide information. Provider may block, quarantine, rate-limit, suspend, or terminate affected Services when reasonably necessary to prevent harm, comply with law or provider requirements, protect systems or reputation, or address a material violation.

Provider will use reasonable efforts to limit action to the affected Service and to notify Customer when lawful and practicable. Urgent action may occur without advance notice. Restoration may require remediation, written assurances, third-party approval, or payment of reasonable investigation and reactivation costs.

Provider may report apparent unlawful activity to an appropriate authority and may preserve or disclose information when required or permitted by law.

7. Complaints​

Reports of abuse or rights violations should be sent to [email protected] with enough detail to identify the affected service, content or activity, the basis of the complaint, and the reporter’s contact information.

A copyright complaint should identify the protected work, the allegedly infringing material and its location, the complaining party’s contact details, the basis for the claim, and a statement that the information supplied is accurate and made in good faith. This reporting process does not represent that Panther & Cub has completed any separate statutory agent registration.

8. Changes​

Provider may update this AUP prospectively to address new threats, laws, or provider requirements. Material changes apply as described in the Customer Terms.

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