Panther & Cub Professional Services Terms
Effective date: August 23, 2026
Version: 1.0
These Professional Services Terms (“Service Terms”) supplement the Panther & Cub Customer Terms. They apply to consulting, audits, strategy, account or project management, analytics, training, implementation assistance, and other professional services identified in an Order.
1. Scope and deliverables
Provider will perform only the tasks and deliver only the work product expressly listed in the Order. Examples, service-page descriptions, proposals, discussions, estimates, and recommendations do not expand the scope unless incorporated into the Order.
Unless the Order states otherwise:
- Dates are good-faith estimates dependent on Customer cooperation and third parties.
- One consolidated Customer contact may give instructions and approvals.
- Meetings, revisions, implementation, travel, after-hours work, and third-party costs are outside scope unless expressly included.
- Advice and findings are based on information reasonably available during the engagement and are not a promise that every issue will be discovered.
2. Customer decisions and responsibilities
Provider supplies professional and commercial recommendations, not legal, tax, accounting, investment, employment, insurance, or regulated-industry advice. Customer remains responsible for its business decisions, budgets, legal compliance, implementation choices, and results.
Customer will verify material facts, provide complete and accurate information, disclose relevant constraints, and obtain advice from appropriately licensed professionals when needed. Provider may rely on Customer information without independently auditing it.
Account or project management does not authorize Provider to enter contracts, incur obligations, make regulated representations, or otherwise bind Customer unless the Order expressly grants limited written authority.
3. Reviews, approvals, and acceptance
Customer will review each deliverable within five business days after delivery, unless the Order specifies another period. A deliverable is accepted when Customer approves it, uses it for its intended purpose, or does not give a written notice within the review period identifying a material failure to meet the Order.
Provider will use reasonable efforts to correct a timely reported material nonconformity. Preferences, new information, changed strategy, additional analysis, or requirements not stated in the Order are changes in scope.
4. No guaranteed outcome
Recommendations, forecasts, benchmarks, projections, and estimated savings or results are opinions and estimates, not guarantees. Actual outcomes depend on Customer execution, market conditions, competitors, platforms, data quality, and other circumstances outside Provider’s control.
Provider does not warrant that an audit will identify every defect, vulnerability, compliance issue, inefficiency, or opportunity, or that following a recommendation will produce a particular result.
5. Third-party information and tools
Provider may use third-party data, analytics, software, artificial intelligence tools, and platform reports. Such sources can be incomplete, delayed, inaccurate, changed, or unavailable. Unless the Order requires independent verification, Provider may reasonably rely on them and is not responsible for errors originating in those sources.
Customer is responsible for licenses, subscriptions, and provider terms associated with Customer accounts. Provider is not responsible for a third party’s decision, outage, account restriction, pricing change, or discontinued feature.
6. Fees and scheduling
Consultations and reserved production capacity may require advance payment. Unless the Order states otherwise, amounts paid for completed work, reserved time, or non-cancellable commitments are non-refundable. Approved travel, rush work, and out-of-scope work are separately billable.
If Customer postpones or fails to provide required inputs for more than 15 days, Provider may adjust the schedule, reassign personnel, invoice work completed and commitments incurred, and require a restart fee before resuming.
7. Intellectual property
Rights in reports, plans, documentation, and other deliverables are governed by the Customer Terms and the Order. Provider retains its working papers, research methods, reusable frameworks, templates, processes, tools, and know-how. Customer may use the final paid deliverables for its own business purposes, but may not resell or publish Provider’s proprietary templates or methods as a competing product unless the Order expressly permits it.
8. Service-specific limitation
The warranties, disclaimers, liability limitations, indemnities, and dispute terms in the Customer Terms apply. To the fullest extent permitted by law, Provider is not liable for a decision Customer or a third party makes based on a recommendation, report, estimate, forecast, incomplete information, or third-party data.
9. Order of precedence and acceptance
If these Service Terms conflict with the Customer Terms, these Service Terms control for the affected professional service. A separately signed agreement or Order may override both as described in the Customer Terms.
By accepting an Order for a covered service, Customer agrees to the Order, these Service Terms, and the Customer Terms.