Panther & Cub Creative Services Terms
Effective date: August 23, 2026
Version: 1.0
These Creative Services Terms (“Service Terms”) supplement the Panther & Cub Customer Terms. They apply to photography, videography, design, editing, production, and related creative services identified in an Order.
1. Scope and production plan
The Order states the production dates, location, crew, equipment, concepts, shot list, talent, deliverables, formats, revisions, usage, and fees. References, mood boards, storyboards, treatments, and sample images communicate direction but do not guarantee an exact recreation.
Anything not listed is outside scope, including additional shoot time, reshoots, locations, permits, travel, overtime, props, wardrobe, talent, music, stock assets, special equipment, raw files, source files, project files, storage, and extra revisions.
2. Customer production responsibilities
Customer will timely provide products, access, approvals, brand materials, accurate claims, safe locations, site contacts, and production requirements. Customer is responsible for obtaining permission to film or photograph Customer-controlled locations, property, trademarks, products, employees, and materials.
Customer will inspect products and sets for safety and accuracy and will disclose hazards, special handling, regulated claims, minors, restricted locations, and other material risks in advance. Provider may stop unsafe, unlawful, or materially different work.
3. Talent, locations, music, and third-party materials
The Order will identify who is responsible for model, performer, property, location, music, union, drone, and other releases, licenses, permits, and fees. If the Order is silent, Customer is responsible for permissions relating to persons, property, products, and locations supplied or selected by Customer; Provider is responsible only for third-party assets Provider expressly licenses and charges for.
Usage may be limited by talent, music, stock, platform, union, location, or other third-party terms. Customer must comply with those restrictions and pay renewal, residual, territory, media, or expanded-use fees not included in the Order.
4. Scheduling, cancellation, and reshoots
Production dates reserve personnel and resources. Unless the Order states otherwise:
- Customer must give at least five business days’ notice to reschedule.
- Customer is responsible for non-refundable commitments and direct costs already incurred.
- A cancellation or postponement within five business days may be charged up to 50% of the affected production fee; within two business days, up to 100%.
- Weather, illness, travel disruption, unsafe conditions, venue restrictions, or events outside reasonable control may require rescheduling without liability for resulting consequential loss.
A reshoot is included only if the Order says so or if it is reasonably necessary solely because Provider failed to capture an agreed critical item through Provider’s material error. Changes in preference, products, personnel, brief, location, weather, performance, or Customer-approved direction are separately billable.
5. Selection, editing, and revisions
Provider exercises professional creative judgment over capture, selection, editing, color, sequencing, and technical treatment, subject to the approved brief. Customer will provide one consolidated set of feedback within five business days of each review delivery.
Only final edited deliverables identified in the Order are included. Unselected captures, RAW photographs, unedited footage, project files, working files, and alternate edits are not deliverables unless expressly purchased. Provider has no obligation to retain working files after 30 days following final delivery.
6. Acceptance
Customer will review final deliverables within five business days. They are accepted when Customer approves them, publishes or otherwise uses them, or does not give a timely written notice identifying a material failure to match the approved brief.
Provider’s exclusive obligation for a timely reported material nonconformity is a reasonable correction or, when correction is not reasonably possible and Provider was materially at fault, a refund of the fee allocated to the affected deliverable.
7. Ownership and usage
After full payment, Provider assigns to Customer the copyright Provider owns in the final edited deliverables expressly identified in the Order as Customer-owned. To the extent an assignment cannot legally be made, Provider grants Customer a perpetual, worldwide, royalty-free license for Customer’s business advertising, marketing, website, social, e-commerce, internal, and publicity use.
That transfer does not include raw or working files, Provider Materials, concepts not selected, tools, templates, methods, fonts, music, stock assets, talent or property rights, trademarks, or other third-party materials. Those items remain subject to their applicable licenses and restrictions. Customer may not use a person’s likeness, music, or third-party material beyond the licensed scope merely because it appears in a deliverable.
Provider will not publicly use Customer’s name, confidential work, or final deliverables in a portfolio or case study without Customer’s permission, except for material Customer has already made public and that the parties have agreed may be referenced.
8. Customer content and claims
Customer is responsible for the legality and accuracy of its products, labels, statements, demonstrations, testimonials, promotions, and supplied materials. Provider’s production or editing does not constitute endorsement, substantiation, or legal approval of a claim.
Customer’s indemnity under the Customer Terms includes claims arising from Customer-supplied materials, products, locations, instructions, claims, releases Customer was responsible for obtaining, and use outside an agreed license.
9. No performance guarantee
Provider does not guarantee that creative work will achieve a particular sales, conversion, engagement, advertising, ranking, or other business result. Samples, benchmarks, and expected-impact figures are illustrative only.
10. Order of precedence and acceptance
The disclaimers, liability limitations, indemnities, and other Customer Terms apply. If these Service Terms conflict with the Customer Terms, these Service Terms control for the affected creative service.
By accepting an Order for a covered service, Customer agrees to the Order, these Service Terms, and the Customer Terms.